What We Do
Walters Northwest Claims Services provides claims management services to insurers, reinsurers and industry clients directly. We have in-house adjusters with a wealth of knowledge and experience handling all types of marine, marine general liability, and transportation claims.
Our mission is to deliver exceptional claims adjusting services while fostering the next generation of industry professionals through comprehensive training programs. We are committed to excellence, integrity, and continuous improvement, ensuring our clients receive the highest quality service and our trainees gain the skills and knowledge needed to succeed in the maritime claims industry.
Some of the services we provide:
- Assist clients in developing and executing proper injury/accident management forms and procedures.
- Management of crew and passenger injury or illness claims.
- Coordinate and conduct all aspects of investigations relating to claims.
- Monitor and maintain close contact with claimants,medical care providers and employers, including meeting with injured workers and the medical providers, where appropriate.
- Administer medical, benefits and other payments.
- Coordinate with insurers, insureds and brokers.
- Claim settlement negotiations within authorized limits.
- Comprehensive claims activity reporting to all parties.
- For more serious incidents, provide additional support to clients, as requested.
- Legal matters review; litigation coordination, support and management.
- Best claims practices development.
Our adjusters take the time to know our clients’ operations in order to best serve their needs.