What We Do

Walters Northwest Claims Services provides claims management services to insurers, reinsurers and industry clients directly. We have in-house adjusters with a wealth of knowledge and experience handling all types of marine, marine general liability, and transportation claims. Some of the services we provide in this area are as follows:

  • Assist clients in developing and executing proper injury/accident management forms and procedures.
  • Management of crew and passenger injury or illness claims.
  • Coordinate and conduct all aspects of investigations relating to claims.
  • Monitor and maintain close contact with claimants,medical care providers and employers, including meeting with injured workers and the medical providers, where appropriate.
  • Administer medical, benefits and other payments.
  • Coordinate with insurers, insureds and brokers.
  • Claim settlement negotiations within authorized limits.
  • Comprehensive claims activity reporting to all parties.
  • For more serious incidents, provide additional support to clients, as requested.
  • Legal matters review; litigation coordination, support and management. Best claims practices development.

Our adjusters take the time to know our clients’ operations in order to best serve their needs.